Orders are generally shipped the day after they are received, though occasionally it may take an extra day or more.
All orders are shipped via UPS Ground and are the only option when purchasing online. An alternative shipping method may be requested and buyer will be responsible for the additional charges.
Transit time depends on delivery location. Delivery will be made in 1-4 working days from time of shipping.
Tracking information will be provided via email.
All addresses must be a physical address with a number and street name. Also, if the address is a residence, it must be identified as such.
There may be additional charges for missing or incorrect address information.
Upon receipt, shipment should be inspected for damage and/or shortages. This must be reported within 10 days of receipt.
Some products require freezing or refrigeration (Shipping carton will have a label indicating this). Open box and read product labeling for specific requirements. Please note: products marked will likely be thawed and at room temperature. This does not render the product useless. The special storage is more for long term (2 to 12 months), though it is best to follow storage recommendations promptly.
If you are not satisfied with your purchase, product may be returned or exchanged upon approval. We must be notified before products are returned, for approval.
Return/Exchange must be made within 10 days of receipt.
Any product returned must be in the same condition received. Return subject to inspection prior to exchange, refund or credit issued.
Return shipping charges may be your responsibility.